Refund Policy

1. Introduction

Thank you for purchasing from ArtCanvas ("we," "our," or "us"). We value your satisfaction with our products and services. This Refund Policy outlines the conditions under which we offer refunds for products and services purchased through our website at artcanvas.com.

By making a purchase from our website, you agree to the terms of this Refund Policy. Please read this policy carefully before completing your purchase.

2. Digital Products and Downloads

2.1 Eligibility for Refunds

Due to the nature of digital products, all sales of digital downloads (including but not limited to tutorials, guides, digital brushes, templates, and other downloadable content) are generally final and non-refundable once the download has been initiated or access has been provided.

However, we may consider refund requests for digital products under the following circumstances:

• The digital product is materially different from its description on our website
• Technical issues prevent you from accessing or downloading the product after multiple attempts and our support team has been unable to resolve the issue
• Duplicate purchases were made in error

2.2 Refund Request Timeframe

Refund requests for eligible digital products must be submitted within 7 days of purchase. Requests submitted after this period will only be considered at our sole discretion.

2.3 Required Information

To request a refund for a digital product, please contact our customer support team with the following information:

• Order number or receipt
• Date of purchase
• Product name
• Detailed reason for the refund request
• Any relevant screenshots demonstrating the issue (if applicable)

3. Online Courses and Tutorials

3.1 Satisfaction Guarantee

For our premium online courses and tutorial packages, we offer a 14-day satisfaction guarantee. If you are not satisfied with your purchase, you may request a refund within 14 days of the purchase date, provided you have not completed more than 30% of the course content.

3.2 Eligibility Criteria

To be eligible for a refund under our satisfaction guarantee, the following conditions must be met:

• The refund request must be submitted within 14 days of purchase
• You must have completed less than 30% of the course content
• You must provide specific feedback about why the course did not meet your expectations

3.3 Exclusions

The following are not eligible for refunds under our satisfaction guarantee:

• Courses or tutorials that have been completed more than 30%
• Bundle purchases where a significant portion of the included content has been accessed
• Courses purchased during special promotions or sales that were explicitly marked as non-refundable

4. Subscription Services

4.1 Cancellation of Subscriptions

You may cancel your subscription at any time through your account settings or by contacting our customer support. Upon cancellation:

• You will continue to have access to the subscription benefits until the end of your current billing period
• No further charges will be made to your payment method for future billing periods
• No partial refunds will be issued for the unused portion of your current billing period unless required by law

4.2 Refunds for Subscription Services

We generally do not provide refunds for subscription payments that have already been processed. However, refunds may be considered in the following circumstances:

• Technical issues that significantly impacted your ability to access subscription benefits throughout a billing period
• Accidental renewal if you attempted to cancel before the renewal date but were unable to do so due to technical issues on our website
• Significant changes to our subscription offerings that materially reduce the value of the service

4.3 Free Trial Conversion

If you signed up for a subscription that includes a free trial period, you may cancel at any time during the trial period without being charged. If you do not cancel before the trial period ends, your payment method will be charged for the first billing period, and standard subscription terms will apply.

5. Physical Products

In the event that we offer physical products (such as printed books, merchandise, or art supplies), the following refund terms apply:

5.1 Return Eligibility

Physical products may be returned within 30 days of delivery if they are:

• In their original, unopened packaging
• In new, unused, and resalable condition
• Accompanied by the original receipt or proof of purchase

5.2 Return Process

To return a physical product:

1. Contact our customer support to obtain a Return Merchandise Authorization (RMA) number
2. Package the item securely with all original packaging and materials
3. Include the RMA number and your order information with the return
4. Ship the item to the address provided by our customer support team

You are responsible for return shipping costs unless the return is due to our error (such as sending the wrong item or a defective product).

5.3 Refund Processing

Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method and may take 5-10 business days to appear on your statement, depending on your financial institution.

The refund will include the purchase price of the item. Shipping charges are non-refundable unless the return is due to our error.

5.4 Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support within 7 days of receipt. We may request photographs of the damage for verification purposes. For approved claims, we will provide a replacement item or a full refund including original shipping charges.

6. Workshops and Events

6.1 Virtual Workshops

For virtual workshops and online events:

• Full refunds are available up to 7 days before the scheduled event
• 50% refunds are available between 7 days and 48 hours before the scheduled event
• No refunds are available within 48 hours of the scheduled event

If you cannot attend a workshop, you may transfer your registration to another person by contacting us at least 24 hours before the event.

6.2 Event Cancellation by ArtCanvas

If we cancel a workshop or event, you will be offered either:

• A full refund of your registration fee
• Credit toward a future workshop or event
• Transfer to an alternative session if available

We are not responsible for any travel, accommodation, or other expenses you may have incurred in relation to a cancelled event.

7. How to Request a Refund

To request a refund, please contact our customer support team:

• By email: [email protected]
• Through our contact form on the website
• By phone: +44 371 561 1311 (Monday to Friday, 9am to 5pm UK time)

Please include the following information in your refund request:

• Your full name and email address used for the purchase
• Order number or receipt
• Date of purchase
• Item(s) for which you are requesting a refund
• Reason for the refund request
• Any relevant supporting documentation

8. Refund Processing

8.1 Review Period

We will review refund requests within 3-5 business days and notify you of our decision by email.

8.2 Approved Refunds

If your refund request is approved:

• Credit card payments will be refunded to the original credit card used for the purchase
• PayPal payments will be refunded to the PayPal account used for the purchase
• Other payment methods will be refunded as appropriate or as agreed with our customer service team

8.3 Processing Time

Approved refunds are typically processed within 5-10 business days. However, the time it takes for the refund to appear in your account depends on your payment method and financial institution:

• Credit card refunds: 5-10 business days
• PayPal refunds: 3-5 business days
• Bank transfers: 5-15 business days

9. Exceptions and Special Circumstances

9.1 Technical Issues

If you experience technical issues that prevent you from accessing or using our products or services, please contact our technical support team before requesting a refund. In many cases, we can resolve technical issues promptly.

9.2 Account Cancellation

If you cancel your ArtCanvas account, you will lose access to all purchased digital content and subscription benefits. Account cancellation does not automatically entitle you to a refund for previous purchases.

9.3 Fraud Prevention

To protect against fraud, we reserve the right to refuse refunds, limit refund amounts, or require additional verification for refund requests that show patterns of abuse or fraud.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes to this policy constitutes your acceptance of the new terms.

The date of the last modification is stated at the top of this page. It is your responsibility to check this page periodically for changes.

11. Contact Us

If you have any questions about our Refund Policy, please contact us:

• By email: [email protected]
• By mail: Studio 58y Murphy Club, Masonchester TN12 9PU, United Kingdom
• By phone: +44 371 561 1311 (Monday to Friday, 9am to 5pm UK time)